The Star Sydney is seeking motivated Reservations Services Agents to be ambassadors for our award-winning restaurants and luxury 5-Star Hotels across three properties.
As the voice and first point of contact for our guests, this role will suit someone with the ability to deliver world class customer service that creates a memorable and thrilling guest experience.
- 1x Permanent FT
- 1x Casual
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Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
What will my day look like as Reservations Service Agent?
- Answer inbound telephone calls for transactions ranging from call transfers and basic information inquiries to complex hotel, dining, spa, event and entertainment reservations
- Respond to in bound guest email enquiries in a professional and timely manner
- Provide guests with a clear picture of The Star Entertainment Group’s products and service offerings keeping the customers needs and wants in mind
- Organise, co-ordinate and complete reservations requirements for hotel rooms, dining and spa as well as internal event and entertainment offerings
- Ensure that guest requests for reservations and other services are met and confirmed and that each guest experience is memorable and positive
Our benefits
- Discounts across award winning restaurants and accommodation
- Diversity & Inclusion areas of focus include Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
- Both parental and secondary carers leave available to all employees
- Lifestyle discounts including gym memberships and laundry services
- FREE buffet meal with a new menu every day
- $10 staff parking every day including weekends and late nights
- Career development, training, and courses via The Star Academy
- The Star is an Employer of Choice for Gender Diversity awarded by WGEA
To be successful in this role you will have:
- A passion for guest excellence and a desire to go above and beyond to ensure a positive customer experience
- Knowledge of property management/reservations systems
- Proficiency in Microsoft Office
- Strong verbal and written communication skills required
About us
The Star Entertainment Group’s vision is to be Australia’s leading integrated resort company. Attracting 18 million guests each year, The Star Entertainment Group’s properties across Sydney, Brisbane and the Gold Coast are world class tourist destinations that offer visitors a diverse selection of award-winning restaurants, bars, cafes, accommodation, and entertainment options.
Our culture
At The Star, we’re passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from people of all cultures, ages, religions, genders, LGBTIQ+ people, Aboriginal and Torres Strait Islander Peoples and people with disabilities.
The Star is recognised as an Employee of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA) and has been awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.
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