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Job Description: Retail Store Manager
Position Overview: We are seeking a dedicated and experienced Retail Store Manager to lead our team and ensure the smooth operation of our retail store. The ideal candidate will have a strong background in order picking, customer management, troubleshooting, problem-solving, and staff leadership. This role requires exceptional reliability, organizational skills, and a deep commitment to delivering excellent customer service.
No day will be the same though a can do attitude, and desire to succeed will be the consistent that is needed.
Responsibilities:
- Order Picking and Inventory Management: Oversee the efficient and accurate process of order picking, ensuring that inventory levels are maintained, and products are readily available to meet customer demands. - Ensuring warehouse staff are getting orders out on time.
- Customer Management: Foster a customer-centric environment by greeting and assisting customers, addressing inquiries, resolving issues, and ensuring an overall positive shopping experience.
- Troubleshooting and Problem Solving: Quickly identify and address any operational issues that may arise, from technical difficulties to customer concerns, ensuring minimal disruption to store operations.
- Staff Leadership and Supervision: Lead, train, and motivate a team of retail associates, setting performance expectations, conducting regular performance reviews, and fostering a collaborative work environment.
- Store Operations: Oversee all aspects of store operations, including opening and closing procedures, cash handling, merchandising, cleanliness, and adherence to company policies and procedures.
- Sales and Performance Metrics: Set and monitor sales targets, KPIs, and other performance metrics to drive sales growth and optimize store performance.
- Staff Development: Provide ongoing training and coaching to staff to enhance their product knowledge, customer service skills, and overall effectiveness.
- Vendor and Supplier Relations: Maintain positive relationships with suppliers and vendors to ensure timely deliveries and favorable terms for merchandise.
- Reporting: Generate regular reports on sales, inventory levels, customer feedback, and other relevant operational metrics for management review.
Qualifications:
- Previous experience as a Retail Store Manager or Assistant Manager in a similar setting, demonstrating a proven track record of successful store management.
- Strong knowledge of order picking processes, inventory management, and retail operations.
- Exceptional interpersonal and customer service skills, with the ability to effectively communicate with customers, staff, and stakeholders.
- Proficient problem-solving abilities and the capacity to make sound decisions under pressure.
- Leadership and team management experience, with the ability to inspire and develop a high-performing team.
- Excellent organizational skills and attention to detail.
- Flexibility to work varied hours, including weekends and holidays, as required by the business.
- Proficiency in using POS systems, inventory management software, and Microsoft Office Suite.
- Strong analytical and reporting skills to monitor and interpret sales and operational data.
- A proactive attitude, reliability, and a strong sense of responsibility.
Benefits:
- Competitive salary and performance-based bonuses.
- Comprehensive benefits package, including health insurance and retirement plans.
- Employee discounts on merchandise.
- A supportive and collaborative work environment.
If you are a dedicated and experienced Retail Store Manager who thrives in a fast-paced environment, excels at problem-solving, and is committed to delivering exceptional customer service, we encourage you to apply and join our dynamic team.
Job Types: Full-time, Part-time, Casual
Part-time hours: 36 per week
Salary: $47,097.75 – $77,164.21 per year
Benefits:
- Salary packaging
Schedule:
- 8 hour shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Braeside, VIC: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Mandatory: What are 3 reasons you would suit this role?
Experience:
- Leadership: 3 years (Required)
- Retail management: 3 years (Preferred)
Work Authorisation:
- Australia (Required)
Work Location: In person
